Privacy Policy

Last updated: 5 November 2026

Prolec Industries Electrical Contractors Pty Ltd (ABN 54 702 613 885) ("Prolec", "we", "us") respects your privacy. This policy explains how we collect, use, store and share personal information through www.prolecindustries.com.au and when you contact us.

Information we collect

When you request a quote, book a callback or contact us, we may collect:

  • your name, phone number and email address

  • your location or site address

  • the type of work and services you need, and a description of the job

  • photos you upload of the site or job

  • any other details you choose to give us by phone, email or message

When you visit our website, basic technical information may also be collected automatically, such as your IP address, device and browser type, pages viewed and how you arrived at the site.

How we use your information

We use your information to:

  • respond to your enquiry and prepare quotes

  • schedule, carry out and follow up on electrical work

  • keep job, safety, compliance and business records

  • improve our website and services

  • meet our legal and regulatory obligations

We do not sell or rent your personal information.

Who we share it with

We only share your information where it's needed to provide our services or run our business, for example with:

  • Squarespace, which hosts our website and processes our online quote form

  • ServiceM8, our job management and booking system

  • our email and phone providers

  • suppliers, subcontractors or authorities where needed to complete your job or meet legal requirements

Some of these providers may store or process information outside Australia. Please see their own privacy policies for details.

Cookies, analytics and maps

Our website uses Squarespace's built-in cookies and analytics to keep the site working and to understand how visitors use it. Our Contact page includes an embedded Google Map, which may set its own cookies. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended.

Security and how long we keep it

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for business, safety, record-keeping and legal purposes, then securely delete or de-identify it. No online system can be guaranteed to be completely secure.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you by contacting us using the details below. We'll respond within a reasonable time.

Questions or complaints

If you have a question or concern about how we've handled your information, please contact us first and we'll look into it:

Prolec Industries Electrical Contractors Pty Ltd
Unit 15, 18–24 Loam St, Acacia Ridge QLD 4110
Phone: 07 4439 8638
Email: admin@prolecindustries.com.au

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.